Agent FAQ

Governed AI for Australian hospitals, health services and general practices. Odyssey is our platform for hospitals and healthcare: one platform with ten agents — three Clinical Admin Agents that wait for a clinician, and seven Practice Management Agents that do the work around the visit.

Your people. Nothing clinical happens without a named clinician, and for safety flags, risk scores, tests and medicines there is no setting that skips that step. The Practice Management Agents prepare work for your staff, and your staff decide and send.

Every clinical statement has to point at the part of your record it came from. If it cannot, the statement is removed and the work stops before anyone reviews it. Codes are also checked to confirm they exist, are in scope and agree with the published clinical rule.

Everything is hosted in Australia, end to end. Your data never leaves the country and is never used to train a model. The platform is built to the ISO 27001, ISO 42001 and SOC 2 control sets.

Book a demonstration, or start with a short call about your systems so we can tell you what each agent can read from and write to in your environment. You can also register for an early-access place.

Drafts the note, the discharge summary and the letter from the record, every line cited. Nothing is filed until a clinician signs.

• Drafts the discharge summary, the handover, the progress note and the referral letter from the record, in the hospital.
• Drafts the consultation note and the letter in general practice, including from a recorded consultation where the patient has consented.
• Cites every statement to the line in the record it came from, so a reader can check it in one click.
• Hands what it cannot support to you as a question, not a guess.

Meet Clinical Scribe

• Sign, finalise or file a record. The clinician does.
• Choose a billing item. Coding Assistant proposes; the GP chooses.
• Send anything to a patient.
• Draft from audio where the practice has not recorded consent for that consultation.

Reads the whole record, flags the unopened result and the buried allergy, and proposes the test or the medicine. It never orders.

• Flags results, allergies, interactions and trends that the record holds and a busy clinician may not have seen, each with the evidence it rests on.
• Proposes a test, a medicine change or a review, as a proposal in your queue — never as an order.
• Answers the clinical questions the operations agents are not allowed to answer, and only when a named clinician is deciding.
• Says it cannot determine something when it cannot, rather than guessing.

Meet Clinical Advisor

• Act. Ever. Every output is a proposal with a named owner.
• Make a clinical statement to anyone who is not a clinician.
• Appear on any patient-facing surface, under any name.
• Answer a question about a patient without the record open in front of a clinician.

Proposes the item with its criteria and the lines in the note that meet them. The clinician chooses and claims.

• In hospital, asks the clinician the specificity question that the coder would otherwise ask weeks later, before discharge.
• In general practice, proposes the MBS item with its descriptor, its frequency rules and the evidence in the note for each criterion.
• Flags a note that supports a lower item as readily as one that supports a higher.
• Records the question, the answer and the choice, so the audit trail is complete.

Meet Coding Assistant

• Assign a diagnosis or procedure code. It asks the question that lets a coder assign it.
• Select the billing item. It proposes; the GP selects.
• Optimise for revenue. The rules are the descriptor and the frequency rules, nothing else.
• Submit a claim. Claims go through your practice software under your own credentials.

Refills the cancelled slot from the waitlist, in the order clinicians set. A person books.

• Notices a cancellation and proposes the next patient from the waitlist, in the priority order your clinicians have decided.
• Gives one line of reasoning per candidate — waiting time, category, clinic — so the person booking can see why.
• Keeps the waitlist and the appointment book in step, and shows where they are not.
• Works the part of the book the online booking platform does not reach.

Meet Waitlist Scheduler

• Change a referral’s urgency category or a patient’s clinical priority. It orders by what clinicians decided.
• Book an appointment. It proposes; a person books.
• Cancel a patient’s appointment. That is always a person’s action.
• See why a patient is on the list, beyond the category a clinician assigned.

Checks details and eligibility before the visit, sends the forms, and passes the patient’s reason to the clinician.

• Checks Medicare, DVA and healthcare identifier eligibility ahead of the visit and reports exactly what the national service returned.
• Sends your service’s intake forms, and shows the desk which have come back and which have not.
• Captures the patient’s reason for visit in their own words and routes it to the clinician only.
• Puts a worklist item in front of staff for anything that needs a person — an expired card, a missing consent, a form not returned.

Meet Intake Assistant

• Read or show medicines, allergies, conditions or results. That is Clinical Scribe’s work, for a clinician.
• Ask a patient a clinical question. Their reason for visit is passed on as written; nothing is asked in follow-up.
• Submit a claim. An eligibility check is a check, not a transaction.
• Decide that a patient is ineligible. It reports what the rail returned; a human in the loop decides what to do.

Checks every referral is complete before it leaves and when it arrives, so it is not sent back six weeks later.

• Outbound: checks a practice’s referral against the receiving service’s published requirements before it is sent, and names what is missing.
• Inbound: reads every arriving referral at a hospital, checks it for completeness, and worklists the gaps for the referral clerk.
• Surfaces the criteria clause that applies, so the person deciding can see it.
• Where the published criteria say emergency, puts the item at the top in red and does nothing else automatically.

Meet Referral Check

• Categorise a referral or set its urgency. It asks and waits for a clinician.
• Decide a referral is out of scope or an emergency. It shows the criteria; a human in the loop decides.
• Read the patient’s clinical record. It reads the referral it was sent.
• Reject a referral. Returns are always a person’s decision.

Prepares the authority, the approval and the pre-approval a prescription or a procedure needs. A clinician signs.

• Prepares PBS authority applications, DVA prior approvals and private health fund pre-approvals from a clinician’s decision.
• Lists each criterion beside the record it rests on, and names any criterion the record does not support.
• Keeps the history — what was approved, when, for how long, and when it lapses — beside the new application.
• Puts the finished paperwork in a worklist for a credentialled person to submit.

Meet Authority Assistant

• Submit an application. A credentialled person submits under their own login.
• Assert that a clinical criterion is met. A clinician decides that.
• Choose the medicine or the item. It is handed a decision and prepares its paperwork.
• Contact a patient.

Keeps one list of what was meant to happen after a visit or a discharge, and who is chasing it.

• Reads the follow-up instructions out of a discharge summary or a visit note and turns each into a tracked item with a due date.
• Shows who owns each item, what has been tried, and which are overdue.
• Where your service chooses, sends a fixed-wording check-in to the patient and routes anything they say to a person.
• Records that a person closed an item, and how.

Meet Follow-Up Tracker

• Decide whether a symptom matters. That is a clinician’s question, and Clinical Advisor asks it of one.
• Ask a patient a clinical question. The check-in is a fixed set; anything beyond it is a person’s conversation.
• Reply to a patient’s free text with generated text.
• Close a follow-up item. A person records the outcome; Follow-Up Tracker records that they did.

Finds who is due, drafts the recall, and keeps one list reconciled with yours.

• Finds patients due for a recall from the quality measures the practice already reports, without deciding anything clinical about them.
• Drafts the recall in the approved wording — your diabetes check is due — for a person to send.
• Reconciles its list with the recall list in your clinical system and shows the differences.
• Keeps a record of every recall drafted, sent, and answered, in a form an accreditation surveyor can read.

Meet Recall Manager

• Decide that a patient has a condition or that a result is abnormal. The register and the rules are the clinical side’s.
• Tell a patient why, beyond the approved wording. Your diabetes check is due is approved; your result was high never is.
• Keep a second recall list where your clinical system already has one. It reconciles, or proposes into that list via a person.
• Contact a patient a clinician has flagged.

Answers questions about the service from your own approved information. Anything clinical goes to a person.

• Answers questions about the service from your approved knowledge base, with the source shown for every answer.
• Says plainly when it does not have an answer and gives the way to reach a person.
• Recognises a clinical question and gives the fixed response: how to reach a person, and 000 for an emergency; alerts a person where the question suggests concern.
• Tells every caller it is an automated assistant, at the start and whenever asked.

Meet Front Desk Assistant

• Answer a clinical question — is this safe, should I come in, what does this result mean. Ever.
• Say anything not in the approved knowledge base.
• Use or reveal anything about a specific patient. Am I registered is Intake Assistant’s question, to a person who has proved who they are.
• Pretend to be a person.