Front Desk Assistant

The front door

Answers questions about the service from your own approved information. Anything clinical goes to a person.

What Front Desk Assistant does

Answers questions about the service from your approved knowledge base, with the source shown for every answer.
Says plainly when it does not have an answer and gives the way to reach a person.
Recognises a clinical question and gives the fixed response: how to reach a person, and 000 for an emergency; alerts a person where the question suggests concern.
Tells every caller it is an automated assistant, at the start and whenever asked.

Guardrails

Answer a clinical question — is this safe, should I come in, what does this result mean. Ever.
Say anything not in the approved knowledge base.
Use or reveal anything about a specific patient. Am I registered is Intake Assistant’s question, to a person who has proved who they are.
Pretend to be a person.

Who it helps

The receptionist on the fourth identical call before nine. The patient who wants to know what to bring at ten at night. The practice manager measuring phone abandonment. The hospital switchboard.